Post Office

Case Studies

Wishaw - North Lanarkshire

Location: Wishaw Main Street, North Lanarkshire

Year: March 2026

Project Overview:

The Wishaw branch, located within an existing convenience store, received a focused Post Office upgrade to enhance both functionality and customer experience. Our team delivered updated counters and refreshed signage, ensuring the Post Office area aligned with current brand standards while integrating seamlessly within the live retail environment.

Scope of Work:

Removal and replacement of existing Post Office counters
Installation of new, branded Post Office counter
Supply and installation of internal signage and wayfinding
Installation of external Post Office projector signage

Challenges:

Works were carried out within a live retail environment, requiring careful planning to minimise disruption to both store operations and customer flow. Ensuring the upgraded Post Office integrated smoothly within the existing store layout was key to maintaining efficiency and accessibility.

The Result:

The updated Wishaw Post Office now offers a cleaner, more modern service area with improved visibility and customer guidance. The new counters and signage, along with the addition of external projector signage, create a consistent and professional finish, enhancing both the in-store experience and external presence while working seamlessly within the existing retail setting.

Motherwell - North Lanarkshire

Location: Merry Street, Motherwell

Year: March 2026

Project Overview:

As part of a store relocation, the Motherwell Post Office underwent a full internal fit-out, delivering a completely refreshed convenience store and Post Office environment. Working closely with the client, our team delivered a cohesive solution that integrated the postal services, ensuring a seamless customer experience while maximising functionality across the new space.

Scope of Work:

Full internal fit-out of the relocated Post Office
Installation of main Post Office counter
Installation of additional Post Office counter at the convenience retail desk
Supply and installation of internal branded signage and wayfinding
Installation of external Post Office fascia signage
Installation of convenience store fascia signage

Challenges:

As a full relocation project, works required careful coordination to align with the wider store fit-out programme and ensure all elements were delivered on schedule. Integrating both the Post Office counters within a shared environment required precise planning to maintain clear customer flow and operational efficiency across both services.

The Result:

The newly relocated Motherwell Post Office now benefits from a fully integrated, modern retail and postal environment. With clearly defined service areas, consistent branding, and improved customer guidance through both internal and external signage, the space delivers a streamlined and welcoming experience, supporting both day-to-day operations and customer engagement.

Wester Hailes - Edinburgh

Location: Westside Plaza Shopping Centre, Edinburgh

Year: November 2025

Project Overview:

As part of a nationwide Post Office refit programme, DAW Signs & Fit-Outs were commissioned to deliver a complete refurbishment of the Wester Hailes branch in Edinburgh. This ongoing programme is modernising Post Office branches across the UK. Our team worked closely with the client to ensure the design and fit-out met the high standards expected across the network, creating a modern, functional, and welcoming environment for both staff and customers.

Scope of Work:

Full interior refurbishment, including counters, signage, and display areas
Installation of branded wayfinding and directional signage
Creation of a customer-friendly layout to improve flow and accessibility
Use of durable, high-quality materials suited to a high-traffic environment

Challenges:

Working within an operational shopping centre, we carefully coordinated installation to minimise disruption to neighbouring stores and ensure a smooth experience for branch visitors, a challenge common across the nationwide programme.

The Result:

The Wester Hailes Post Office now showcases a bright, modern space that aligns perfectly with the Post Office brand. From clear signage to functional counters, every element contributes to a welcoming and efficient customer experience, consistent with the quality delivered across the nationwide refit programme.

Coalville - London

Location: Wood Street, London

Year: November 2025

Project Overview:

To better serve the local community, the Coalville branch in London received a modernised counter and updated signage throughout the store. Our team worked closely with the client to ensure the design enhanced customer guidance, visibility, and functionality. These works form part of the nationwide Post Office refit programme, ensuring every branch maintains the same high standards while reflecting the needs of its local environment.

Scope of Work:

Vinyl wrap applied to the existing service counter
Installation of branded wayfinding and directional signage
Replacement of fascia signage to enhance visibility
Addition of internal signage to improve customer guidance and accessibility

Challenges:

The branch was undergoing a full refit during the project, requiring careful scheduling to coordinate our works with the wider construction and ensure minimal disruption to the store’s operations and customer flow. The project was initially installed and then revisited to complete the works in alignment with the full refurbishment.

The Result:

The Coalville Post Office now features a refreshed, modernised interior that guides customers clearly and efficiently through the branch. From the updated counter and wayfinding to the enhanced fascia and internal signage, every element contributes to a cohesive and welcoming environment, consistent with the quality delivered across the nationwide refit programme.